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This can go a number of ways, but if you refuse, there is the possibility that the scammers have remotely changed your password or encrypted your files, transforming this into a one-on-one ransomware scam Now, a lot of people – mostly those wise to the scam – think that the best way to deal with Windows tech support scammers is to keep them talking.
By diverting the caller, leading them on by pretending you’re looking for the “error code” or installing their remote software, the thinking is that you’re stopping them (for a short time at least) from finding a less savvy victim.
and unsubstantiated reports of violence and doxing against victims who called them out, and you see that it really isn’t worth stringing the scammers along.
Should you find yourself still talking, avoid sharing any personal information.
And don’t go to the webpage that the scammer directs you to; certainly don’t install any software. If everybody simply ended the call as soon as the scammer’s voice reveals he or she is from Microsoft (the company probably doesn’t have your phone number, unless you’re an employee), then this would help push the scammers out of business far quicker. Anyone and everyone – the more people who know about the scam, the greater the chance of it being abandoned by its perpetrators.
Something that concerns a lot of people is the condition of their PC after the scam.
Did you give remote access before having second thoughts and ending the call?
If so, you’re probably safe, but make sure you run a scan with your anti-virus software and Malwarebytes’s Antimalware tool.
And when they guide you into checking the Windows Event Viewer (where harmless errors are logged) and reading out a string of numbers, they usually manage to snare you into their swindle.
Whether you can report the scammers for their criminal behavior depends on where in the world you live.
But as a general rule, the police can’t do anything about this, unless provided with location-based information (they will, however, act if given sufficient information by an industry regulator or government department). In the USA, the target of your complaints should be the Federal Trade Commission.
In this case, there is a strong chance that they copied (or attempted to) data from you.
If this data features personally identifiable information, this could be used to determine one or more passwords.You should also change the password for your credit card account… By giving your credit card details to the scammers to pay for their “service”, you’re also likely to give them the information they need to use your card.